Training shall be broken down into two phases:-
1. General: This phase shall cover general usage of the system, without reference to specific functions. All of the users to be trained must attend this course before any other training.
2. Specialised: A training course focused on each speciality shall be set up, and attended only by those users that need to use that function. Some users will need to attend multiple courses.
A variety of tools and methods shall be used within the training approach:-
1. Physical training i.e. attending courses
2. Course assessments. FleetDomain has a built-in course assessment tool called Starfish, which allows customized assessments to be set up and then completed online by the students. An automated visual evaluation tool, highlighting strengths and weaknesses, is also available.
3. User manuals. User manuals are available for the general usage of the system. Manuals around specific functions will need to be created if required, once the full requirement specification is understood.
4. Online help. Built into FleetDomain is the capability to display field-specific and context-sensitive help messages. These can be customized to suit a specific application.
5. Video guides. These can be easily and quickly created, in real time, and then distributed to remote locations. These guides can be placed on specific user computers and used as a quick reference when help is required.
6. Remote control/remote access software (e.g. TeamViewer). Tools like these can be a useful tool when doing training from a remote location. The user can be quickly guided in the right direction by a trainer, and both users can see and hear what the other is doing.